Assertiveness Training

Topics
• Understanding Aggressive, Assertive, and Passive approaches
• Building Positive Assertiveness Skills
• Understanding How Body Language Communicates
• Adopting an Assertive Philosophy
• Choosing Assertive Words
• Four Power Steps to Assertiveness
• Talking About Problems
• Handling Push-Push Back
• Understanding the Types of Challenging People

Who Should Attend:
Anyone who wants to become more assertive and therefore more successful in their work and/or personal relationships.

Workshop Features:
• Exercises that build skills in using assertive body language, word choice, and voice tone.
• Practice in handling the push-push back response.
• Strategies for dealing with the different types of challenging people.