Conflict Resolution Training

Topics
• Understanding the Sources of Conflict
• Conflict Modes
• Confronting Conflict
• Responding to Confrontation
• Steps to Conflict Resolution
• Reducing the Emotional Impact of Conflict

Who Should Attend:
Anyone who would like to build skills in dealing with conflict.

Workshop Features:
• Customized Role Plays
• Activities to help participants build skill in analyzing and dealing with conflict
• Participants learn to apply an easy to use model to resolve conflict
• The workshop can be tailored for any level of staff or management