Customer Service Training

Customer satisfaction is vital to the health of your organization. This workshop will help your service providers sharpen their service skills so that your valued customers stick with your company.

Topics

Everyday Service:
• The LEAP of Service Model for recovering from service problems
• Identifying your external and internal customers
• Mastering the service cycle
• Actively listening to customers
• Maintaining a positive attitude
• Developing strategies for exceeding customer needs
• Enhancing service effectiveness by improving the service process

When things Go Wrong:
• The Hear and Help Service Model for recovering from service problems
• Developing customer problem recovery strategies
• Keeping your at risk customers
• Preventing customer problems

Passing the Test (Optional):
• Videotape Review of Service Skills

Who Should Attend:
Customer service staff, managers, and anyone who has internal or external customers.

Workshop Features:
• Customized Service Examples and Role Plays
• Workshop Leader Who Builds a Safe and Fun Learning Environment
• Interactive Skill Building Opportunities