Telephone Etiquette Training

Topics
• Strategies for Meeting the Challenges of Telephone Communication
• Organizing for Making and Receiving Calls
• Anatomy of a Call
• Handling Emergencies
• Putting Customers on Hold
• Transferring Calls
• Taking Meaningful Messages
• Voice Mail
• Handling Challenging Calls

Who Should Attend:
Supervisors and Employees who work with customers on the telephone.

Workshop Features:
• Audio examples of good and bad telephone technique.
• Participants are recorded on audio tape and receive valuable feedback on their technique.