Constructive Feedback

One of the best tools I’ve found for giving feedback to others is called the Constructive Feedback Model.  It takes the sense of personal attacking out of giving feedback, helps you use “I” statements, and helps you express your feelings so that the receiver can more fully understand the impact of their behavior on you.  The model is below.

               CONSTRUCTIVE FEEDBACK MODEL

                         When you _______________________

                                                    (behavior)

 

                         I feel ___________________________

                         Because I _______________________

                                                 (consequences)

                        (Pause)

                        I would like you to_________________

                                                   (desired behavior)

                        Because _________________________

                        What do you think? ________________

                                                      (seek agreement)

Tips for Giving Constructive Feedback

 

• Focus on sharing ideas, not giving advice.
• Focus on exploration of alternatives.
• Feedback a description of a behavior, not a judgment.
• Protect others feelings.

                Tips for Receiving Constructive Feedback

• Try to understand the other person's point of view.
• Be open to how others view you, even if it’s painful.
• Look for opportunities for personal and professional growth.
• Don’t take it personally.
• Instead partner to look for ways to fix the issue.
• Actively listen (Listen before you speak).
• Avoid explaining or making excuses.
• Empathize with the other person.