Conflict Management

Conflict management is one of the most important skills a leader needs.  Here are some frameworks and tools to help you build skill in managing conflict:

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Core Conflict Management Tools

• The 4 Sources of Conflict Tool (Types) (PowerPoint)
  • Understanding the Sources of Conflict (Article)
• Conflict Management Styles (Approaches) (PowerPoint)*
  
  • Collaboration Inventory – (.pdf)
• The Constructive Feedback Model (Tool and PowerPoint)

Advanced Conflict Management Tools

• Handling Difficult Conflicts (PowerPoint)
• Stages of Team Development (PowerPoint)

Related Topics

• Creating Accountability
  • Steps to Creating Accountability (Guide)
• Assertiveness for Leaders
• Meeting Management

Additional Resources

*Adapted from: Thomas Kilman Conflict Mode Instrument®*