- Defining Team Member Roles
- Creating Vision for Your Team
- Understanding Your Customer
- Understanding and Committing to Your Team’s Mission
- Sink or Swim, We do It Together
- Policies and Procedures
- Avoiding the Ready, Fire, Aim Approach
- Blame the Process, Not the People
- The Leader’s Vital Role
- Team Decision-making Styles and Tools
- Ensuring Team Members Have the Information They Need
- Coping With Team Member Personality Types
- Developing and Maintaining Healthy Relationships
- The Power of Continuous Improvement
- Coping with Changing Processes, People, and Customer Needs
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