Customer satisfaction is vital to the health of your organization. This workshop will help your service providers sharpen their service skills so that your valued customers stick with your company.


Everyday Service:
• The LEAP of Service Model for recovering from service problems
• Identifying your external and internal customers
• Mastering the service cycle
• Actively listening to customers
• Maintaining a positive attitude
• Developing strategies for exceeding customer needs
• Enhancing service effectiveness by improving the service process

When things Go Wrong:
• The Hear and Help Service Model for recovering from service problems
• Developing customer problem recovery strategies
• Keeping your at risk customers
• Preventing customer problems

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