Leadership Client Communication

Listening

• Active Listening
• What Great Listeners Actually Do

Messaging

• 10 Ways to Have a Better Conversation (Ted Talk)
• Messaging With Powerpoint: Examples
• Box Thinking
  • Leadership & Self Deception – Book
  • The Anatomy of Peace – Book
  • Ways of Being
  • Boxes I Carry
  • Collusion
  • Donna Schilder’s Modified “Boxes I Carry” With “Out of the Box” Diagram & Intervention Tool
    • “Boxes I Carry” With Out of the Box Diagram & Intervention Tool.doc
    • “Boxes I Carry” With Out of the Box Diagram & Intervention Tool pdf