Handling Difficult Conflicts
Handling Difficult Conflicts requires a process that sets you up for success. Difficult conflicts require a preplanned approach with deliberate steps.
6 Steps for Handling Difficult Conflicts
- Set the Tone
- Actively Listening
- Check for Understanding
- State Your Needs
- Seek Agreement
Managing difficult conflicts can be quite challenging. In order to be effective, leaders need to continuously upgrade their conflict management skills. The area of difficult, highly charged, and/or intractable conflicts often needs work even for the most assertive leaders.
6 Steps for Handling Difficult Conflicts – PowerPoint
The PowerPoint Presentation below outlines the steps to handling difficult conflicts and gives details on how to execute each step.